Pre-Order Information

Some products on our store are added before the actual release date. These are products that are not yet physically in our possession, for which Guinzo Games activate the pre-order option: a copy will be reserved for the customer, who will be able to receive it immediately after the release.

It is possible to purchase a product in advance only with payment in advance of shipping.

The page of a pre-order product always states the expected release date. This date represents the day by which our suppliers should send us the packages containing the products. Due to the random nature of pre-sales, this is not a peremptory date: it is possible that , for reasons beyond our control, the manufacturer or supplier decides to postpone the actual release date , making the one we indicated obsolete.

Guinzo Games in any case, it takes care to promptly inform customers of the postponement, as soon as this information is officially confirmed by the suppliers with a specific communication.

Please note that the date indicated above, precisely because it refers to the day of delivery by our suppliers, is not to be understood as the expected delivery date of the package containing the product to the customer. The preparations for the shipment, according to usual company policies, take place immediately after the supplier completes the delivery to our warehouse. This implies that shipments to customers will be processed starting from the indicated release date .

In case of mixed orders, containing both pre-order products and immediately available products, Guinzo Games will ship the entire package when all products can be shipped, i.e. when the pre-order product is actually released. It will be the customer's responsibility to request any separation of the shipment and separate shipping of the products already available.

The separation of an order into several different orders is to be considered as the creation of a new order with modification of the previous one. If, due to the separation of the order , one or more of the resulting orders should contain products with a value insufficient to reach the minimum shipping threshold, the customer will be charged the relevant shipping costs. In any case, all other additional costs will be charged for each order, such as, for example, the amount due for the Cash on Delivery service.

Guinzo Games declines all responsibility in the event of cancellation of the marketing of the product by the distributor or supplier. In such unfortunate cases, Guinzo Games will nevertheless notify customers of what has happened, so as to proceed with the cancellation - total, for orders exclusively relating to the pre-ordered product; or partial, in the case of mixed orders - of the order according to the customer's instructions and to issue the refund due.

Similarly, if the supplier makes available fewer copies than initially promised, Guinzo Games is not liable for any subsequent cancellations. It is hereby specified that, in such an unlikely case, orders whose amount is already paid .